OUR MISSION AND OUR PLEDGE IS TO: 
- Deliver at all times an unimpeachable standard of quality and an unapproachable standard of value.
- Do whatever is required to meet, and whenever possible, to exceed the expectations of all clients.
- Remain singularly focused on the need to embrace innovation and creativity every day.
- Strive for, and to accept, nothing less than total client satisfaction.
- Avoid complacency by constantly challenging conventional wisdom and belief, both our own and those of others, that excellence can not be improved upon.
OUR HISTORY
The InfoQuest Business Process Review was first introduced to the marketplace in 1989 as a way to provide business owners and operators with a candid, unfiltered line of sight into the hidden needs, issues and opinions of their customers. While the delivery concept remains the same, substantial improvements have been made over the years, and in keeping with the ecological trends, reusable plastic has replaced consumable corrugated.
Today, the InfoQuest Group is an international network of companies which operates from 14 regional locations in the US, Europe and Australia. Headquartered in Woodbury, CT USA, with additional full production centers in London and Sydney, our combined resources have the ability to survey customers located anywhere in the the InfoQuest Group has conducted over 107,000 surveys in 77 countries and in 21 languages, on behalf of client companies located throughout the world.
Completed projects have ranged from global, multi-lingual surveys to local marketplace assessments; from surveys of direct customers to dealers, distributors, internal business partners, even employees. Along the way, we've worked with companies in over 100 different industries - manufacturers, professional and financial service providers, healthcare, software, consulting….the list goes on and on. From the Fortune 100 to small family-owned businesses, the adaptability of InfoQuest is without equal.
InfoQuest's success is based on a proprietary survey method that generates unparalleled response rates, highly candid and accurate information and fully attributable results, all supported by analytical techniques and tools that are available nowhere else in the world. Perhaps most importantly, InfoQuest not only rewrote the book on conventional survey methodologies, but it offers clients the only survey that doubles as an effective sales and relationship building tool.
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